Refund policy

Return & Refund Policy – Golf HQs (J&A Stores LLC)

Business Address & Contact
Golf HQs (Operated by J&A Stores LLC)
82 Wendell Avenue, STE 100
Pittsfield, MA 01201, USA
Phone: +1 737-204-9562
Email: support@golfhqs.com

Support Hours: Mon–Fri 9:00 AM-5:00 PM EST 

1. Eligibility for Returns
We accept returns within 30 days of the delivery date, provided the item is unused, in its original condition and packaging, and all accessories and documentation are included. Photographic evidence may be required.

2. How to Initiate a Return
– Email us at support@golfhqs.com with your order number, product name, and reason for return.
– We will respond within 48 hours with a Return Authorization (RA) number and detailed return instructions.
– Clearly write the RA number on the package outside and include the original packing slip.

3. Return Shipping & Costs
– Customers are responsible for return shipping costs, except when the item is damaged, defective, or incorrect upon delivery.
– We recommend using a trackable shipping method as we cannot be held liable for lost return shipments.

4. Freight/Oversized Items
Some high-ticket products (e.g., golf simulator enclosures, electric golf carts, freights) may have special return conditions. These items may incur higher return shipping or a restocking fee. Please check the product page for specifics.

5. Inspection & Refund Processing
Once we receive and inspect the returned item, we will notify you by email regarding the approval or rejection of your refund. If approved, we will process the refund to your original method of payment within 14 business days.

6. Non-Refundable / Not Eligible Items
Returns will not be accepted for:
– Items that are opened, used, or not in original condition
– Items missing any accessories or original packaging
– Products marked as “Final Sale” on the product page

7. Exchanges
The fastest way to receive a replacement is to return your original item for a refund and place a new order.

8. Questions about defective items
If your item arrives damaged or defective, email us at support@golfhqs.com with photos of the damage or defect. We will handle replacements or refunds at no additional charge.

9. Link to Terms & Shipping Policies
For full purchase terms, please refer to our Terms of Service and Shipping Policy.

10. Changes to This Policy
We may update this policy at any time. The Effective Date at the top will reflect the last update. You agree to the revised terms by continuing to use our services.

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